Methodology

We realise that a process driven approach to development is extremely important but also acknowledge that too many processes can negate the benefits very quickly by shifting the focus from delivering a solution that meets requirements to a solution that sounds impressive. Hence development and project management at espidifollows an agile process using Microsoft's solution framework which we have customised to suit our nature of engagements.

A typical client engagement with espidigoes through the following steps, though every engagement does not produce the same artefacts

Since we value our client's satisfaction, as a general rule we do not engage or quote unless we have clear visibility of the proposed solution, how it maps to the requirements and the work breakdown.

Microsoft SharePoint

Gartner defines a portal as "a Web software infrastructure that provides interaction with relevant information assets (for example, information/content, applications and business processes), knowledge assets and human assets by select targeted audiences, delivered in a highly personalised manner." Sharepoint 2010, the current version of Sharepoint has placed Microsoft in the leader's quadrant for horizontal portals.

Microsoft's collaboration software for the enterprise, Sharepoint is a single, extensible platform for intranet, extranet and internet solutions. The capabilities of SharePoint work together to help companies quickly respond to changing business needs. SharePoint enables people to share ideas and expertise, create custom solutions for specific needs, and find the right business information to make better decisions.

We are amongst the foremost SharePoint experts in Perth.Whether you are thinking of how Sharepoint can help your business or optimising your existing Sharepoint farm - contact espidi and let's talk about it. Office 365 experts 

Microsoft CRM

In today's economy, organisations cannot rely on brute strength to maximise the value of their customer relationships; rather, they need enabling technologies and tools. CRM is a technology that allows organisations to track and leverage every customer interaction to maximise revenue opportunities and improve customer loyalty. It also helps organisations optimise their operations by automating routine tasks and standardising best practices. Ultimately, CRM allows organisations to better acquire, manage, serve, and extract value from their customers while improving operational efficiency something that is critical in today's economy. Here are a few pluses which make Microsoft Dynamics CRM an excellent choice for lots of organisations.

	With 360-degree customer views, insightful analytics and streamlined customer service capabilities, Microsoft Dynamics CRM allows organisations to better identify, service, and retain customers.
	Microsoft Dynamics CRM gives companies the foundation they need to maximise customer profitability.
	Microsoft Dynamics CRM provides a rich platform for consolidation and development, helping companies to streamline operations and reduce IT costs.
	Microsoft Dynamics CRM provides organisations with the right mix of agent empowerment, automation, and self-service capabilities for more cost-efficient customer service operations.
	Microsoft Dynamics CRM is a highly flexible, native service-oriented architecture (SOA) based solution with extensible workflow capabilities that helps organisations maximise the value of their existing systems.
	Being a Microsoft product means seamless integration with some of Microsoft's very popular software platforms. Microsoft Dynamics CRM allows organisations to better leverage their existing assets and extract more value from their existing Microsoft investment.

If you are looking for a Perth based CRM consultancy  which can assist in implementing a CRM solution, contact espidi and let's talk about it..  

Microsoft Business intelligence

Business intelligence has been defined as the ability to apprehend the inter-relationships of presented facts in such a way as to guide action towards a desired goal. The facts in question are business data which are analysed to aid the decision making process by providing historical, current and predictive view of business operations. In the current economic environment, every mature business utilises some form of business intelligence, be it spreadsheets, customised reports, hard copy records or a full fledged data warehouse.

Since 2000 when Microsoft entered the BI arena, its BI platform has come to be recognised worldwide as a serious contender to other major players in the market. Gartner has placed Microsoft as a leader in its magic quadrant for business intelligence platforms .

The Microsoft business intelligence platform is based on three core products - SQL server, Office and SharePoint. With Microsoft business intelligence, you can cut costs and reduce complexity by leveraging existing IT investments to extend the reach of technology you already own. Because Microsoft Excel, SQL Server and SharePoint are integrated and inter-operable, you can rely on your existing IT resources and skill sets for faster implementation and lower total cost of ownership.

Espidi can assist in converging data from diverse systems including accounting softwares, ERP systems, spreadsheets, custom databases into a cutting edge dataware house and integrate it with web-based reporting or link it with slicing and dicing tools to enable end user reporting.