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With
360-degree customer views, insightful analytics and streamlined
customer service capabilities, Microsoft Dynamics CRM allows
organisations to better identify, service, and retain customers.
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Microsoft Dynamics CRM gives
companies the foundation they need to maximise customer profitability.
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Microsoft
Dynamics CRM provides a rich platform for consolidation and
development, helping companies to streamline operations and reduce IT
costs.
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Microsoft
Dynamics CRM provides organisations with the right mix of agent
empowerment, automation, and self-service capabilities for more
cost-efficient customer service operations.
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Microsoft
Dynamics CRM is a highly flexible, native service-oriented architecture
(SOA) based solution with extensible workflow capabilities that helps
organisations maximise the value of their existing systems.
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Being
a Microsoft product means seamless integration with some of Microsoft's
very popular software platforms. Microsoft Dynamics CRM allows
organisations to better leverage their existing assets and extract more
value from their existing Microsoft investment.
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If you are looking for a Perth based CRM consultancy which can assist in implementing a CRM solution, contact espidi and let's talk about it..
Business intelligence has been defined as the ability to apprehend the
inter-relationships of presented facts in such a way as to guide action
towards a desired goal. The facts in question are business data which
are analysed to aid the decision making process by providing
historical, current and predictive view of business operations. In the
current economic environment, every mature business utilises some form
of business intelligence, be it spreadsheets, customised reports, hard
copy records or a full fledged data warehouse.
Since 2000 when Microsoft entered the BI arena, its BI platform has
come to be recognised worldwide as a serious contender to other major
players in the market. Gartner has placed Microsoft as a leader in its
magic quadrant for business intelligence platforms .
The Microsoft business intelligence platform is based on three core
products - SQL server, Office and SharePoint. With Microsoft business
intelligence, you can cut costs and reduce complexity by leveraging
existing IT investments to extend the reach of technology you already
own. Because Microsoft Excel, SQL Server and SharePoint are integrated
and inter-operable, you can rely on your existing IT resources and
skill sets for faster implementation and lower total cost of ownership.
Espidi can assist in converging data from diverse systems including
accounting softwares, ERP systems, spreadsheets, custom databases into
a cutting edge dataware house and integrate it with web-based reporting
or link it with slicing and dicing tools to enable end user reporting.